Valorlux Valorlux
Valorlux Valorlux

Privacy policy

We take your privacy very seriously and treat your personal data with respect, while we process any information collected in relation to our activity sector.

Our privacy policy applies to every visitor who visits our website

Data processing controller

The data processing controller, is the designated entity that is responsible for the way your personal data is processed, transferred and retained.

The editor of the website is also the data processing controller :


Valorlux a.s.b.l.

1, boulevard du Jazz
L-4370 Esch-sur-Alzette
Phone (+352) 37 00 06-1


Register of Commerce and Companies: F137

Intra community VAT : LU 166 837 51


The data processing controller, M. Claude Turping, can be contacted by phone (+352) 37 00 06 1 or by mail : .


What personal data do we collect?

Technical data

While you navigate through our website, we collect different kinds of technical data :


  • web browser and screen resolution
  • operating system and device type (computer, mobile, tablet)
  • session statistics
  • navigation feed and clicks
  • IP address


This data is stored anonymously and can not be used to identify you.


User account

During the creation of a user account, we are collecting the following personal data:

  • name and first name
  • gender
  • company
  • address
  • email address
  • phone number
  • IP address


This data is necessary to identify you in our system and to secure the access to your user account.
During a transaction in the SHOP, you continue to give your consent to the use of your personal data as when creating the account.


How do we collect your personal data?

Only data that you voluntarily provided is being collected, such as data submitted while signing up to a newsletter, filling out a contact form or contacting us via email.  


Data outlining how you navigate through our website will also be collected.

Usage of your personal data

A cookie (a small text file) is placed on your device (computer, mobile phone, tablet) when you visit any website. This cookie identifies the device each time you visit the web site during the defined lifetime of the cookie.


Various kinds of cookies are used on our website:


Necessary cookies

It is a type of cookie which is essential to navigate a website. If you block this type of cookies in your web browser, you may not be able to use certain features of a website. These types of cookies are only sent by our website and not by third-party tools.


Preference cookies

Preference cookies allow us to improve and optimize the performance of our website by suggesting customized features (eg: language settings). If  you block preference cookies in your browser, you will not be able to benefit from any customised features. Preference cookies are sent by the website and by third party tools.


Please consult our subcontractors at the end of this page to know what type of cookies are sent by third party providers.


Analytic cookies

Analytic cookies allow us to create performance statistics and analyse user behaviour on our website. The collected data is crucial for our business, as well as long term website optimisation measures.

We assume that we have a legitimate interest to send this type of cookies and that your prior consent is not required.


Objection to the usage of cookies

Some of our subcontractors offer “opt-out” options, which will block data collection and tracking:



Most web browser settings will allow you to set alerts if a website is trying to install cookies on your device or limit the type of cookies you allow. Check your web browser settings to find out which cookies you are allowing.


Legal grounds

Personal data is collected based on the following legal grounds :


  • Preparation and execution of service contracts
  • To adapt and improve the offer
  • To comply to legal obligations
  • For our legitimate interest
  • To defend our interests during legal procedures
  • For commercial purposes, if we have received your consent

We also inform you that no Valorlux employee can access the personal data system after their departure.

How long is your data stored for?

Your data is only kept as long as we estimate for it be necessary to achieve the initial goal.


All personal data is stored for a defined period of time depending on the type of data. The retention period may differ depending on the purpose of the data collected such as:


  • legal and contractual retention periods
  • the limitation period during which the concerned persons may assert their legal rights against our company
  • Company’s commercial goals


The maximum retention period of your personal data does not exceed 10 years.

Protection of your personal data

We use different technical and organizational methods to protect your personal data from unauthorized access.


To which countries is your personal data transferred to?


Personal data may be shared internally for company purposes and with different third party providers in accordance with their contractual arrangements.


Selected data may be transferred to third party providers as part of an outsourcing contract.

All third party providers have confirmed to treat and process any data in accordance with GDPR (General Data Protection Regulation) as of 25th May 2018.


Name and address of the provider Data storage country Type of service Concerned data

Oracle Corporation
500 Oracle Parkway
Redwood Shores,
94065, USA

Member countries of the European Union & USA Social bookmarking COOKIE: Technical data of the web browser, IP address

Adobe Systems Software Ireland Limited
4-6 Riverwalk
City West Business Campus
Saggart, Dublin 24

Member countries of the European Union & USA Website fonts COOKIE: Technical data of the web browser, IP address

Amazon Web Services Inc
410 Terry
Avenue North

Seattle, WA

Allemagne, France, Irlande. Website hosting All data filled out in forms available on the website.

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2

Member countries of the European Union & USA Social media COOKIE: Pageviews,technical data of the web browser and of the device used to connect to the website.

Google LLC
1600 Amphitheatre Parkway
Mountain View,
CA 94043

Member countries of the European Union & USA Web analytics (Google Analytics), Google fonts COOKIE: Pageviews, clicks,technical data of the web browser and of the device used to connect to the website

Hotjar Ltd
Level 2
St. Julians Business Centre
3 Elia Zammit Street
St. Julians STJ 1000

Member countries of the European Union Online behavior analytics COOKIE: Pageviews, clicks, page scrolling, technical data of the web browser and of the device used to connect to the website.

LinkedIn Ireland Unlimited Company
Wilton Plaza, Wilton
Pl, Grand Canal
Dock, Dublin 2,

Member countries of the European Union Social media COOKIE: Pageviews,technical data of the web browser and of the device used to connect to the website.

PayPal  (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal,
2449 Luxembourg

Member countries of the European Union

Online payement All data revealed during payment process.

SIX Payment Services (Europe) S.A.
10, rue Gabriel Lippmann
5365 Munsbach

Luxemburg Online payement All data revealed during payment process.

Twitter International Company
One Cumberland
Place Fenian Street
Dublin 2, D02 AX07

All countries Social media COOKIE: Pages vues, données Pageviews,technical data of the web browser and of the device used to connect to the website.

Zoho Corporation B.V.
Beneluxlaan 4B
The Netherlands

Europe, U.S and China Client support All data filled out in forms available on the website.


Your rights


According to the (EU) 2016/679 regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you benefit from a certain number of rights. Upon request, we will grant you access to any collected data. You have the right to request any modification of your data or you can request for it to be deleted permanently. You also have the right to withdraw your consent at any moment in time, and oppose any further processing of your data for a legitimate reason.


Please note that some of the rights outlined above may be restricted if we have a superior interest or a legal obligation to pursue data processing.


If you want to act upon your rights, please contact the data processing controller outlined at the top of this document (by email : ).


You also have the right to submit a formal complaint to the Commission nationale pour la protection des données having its registered office at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.