Privacy policy

We take your privacy very seriously and treat your personal data with respect, while we process any information collected in relation to our activity sector, which is why we have put into place this privacy policy, in accordance with the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereafter the "GDPR".

Our privacy policy applies to every visitor who visits our website www.valorlux.lu

Data processing controller

The data processing controller, is the designated entity that is responsible for the way your personal data is processed, transferred and retained.

The editor of the website is also the data processing controller :

Valorlux a.s.b.l.

1, boulevard du Jazz
L-4370 Esch-sur-Alzette
Phone (+352) 37 00 06-1

[email protected]

Register of Commerce and Companies: F137

Intra community VAT : LU 166 837 51

What personal data do we collect?

Technical data

While you navigate through our website, we collect different kinds of technical data :

• web browser and screen resolution
• operating system and device type (computer, mobile, tablet)
• session statistics
• navigation feed and clicks
• IP address

This data is stored anonymously and cannot be used to identify you.

User account

During the creation of a user account, we are collecting the following personal data:

• name and first name
• gender
• company
• address
• email address
• phone number

This data is necessary to identify you in our system and to secure the access to your user account.
When creating your account, your consent for the collection of your personal data is asked and it also applies to transactions in the SHOP.

How do we collect your personal data?

Only data that you voluntarily provided is being collected, such as data submitted while signing up to a newsletter, filling out a contact form or contacting us via email.  

Data outlining how you navigate through our website will also be collected.

Usage of your personal data

A cookie (a small text file) is placed on your device (computer, mobile phone, tablet) when you visit any website. This cookie identifies the device each time you visit the web site during the defined lifetime of the cookie.

Various kinds of cookies are used on our website:

Necessary cookies

It is a type of cookie which is essential to navigate a website. If you block this type of cookies in your web browser, you may not be able to use certain features of a website. These types of cookies are only sent by our website and not by third-party tools.

Preference cookies

Preference cookies allow us to improve and optimize the performance of our website by suggesting customized features (eg: language settings). If  you block preference cookies in your browser, you will not be able to benefit from any customised features. Preference cookies are sent by the website and by third party tools.

Please consult our subcontractors at the end of this page to know what type of cookies are sent by third party providers.

Analytic cookies

Analytic cookies allow us to create performance statistics and analyse user behaviour on our website. The collected data is crucial for our business, as well as long term website optimisation measures.

We assume that we have a legitimate interest to send this type of cookies and that your prior consent is not required

Objection to the usage of cookies

Some of our subcontractors offer “opt-out” options, which will block data collection and tracking:

• AddThis
• Google Analytics
• Hotjar

Most web browser settings will allow you to set alerts if a website is trying to install cookies on your device or limit the type of cookies you allow. Check your web browser settings to find out which cookies you are allowing.

Purpose and legal grounds

Personal data is collected based for the following purposes:

• Preparation and execution of service contracts
• To adapt and improve the offer
• To comply to legal obligations
• To defend our interests during legal procedures
• For commercial purposes (if we have received your consent)

We also inform you that no Valorlux employee can access the personal data system after their departure.

The treatments for the aforementioned purposes are founded on several legal bases, in accordance with article 6 of the GDPR, namely:

• the fulfilment of a contract
• legal obligations
• legitimate interest
• consent

How long is your data stored for?

Your data is only kept as long as we estimate for it be necessary to achieve the initial goal.

All personal data is stored for a defined period of time depending on the type of data. The retention period may differ depending on the purpose of the data collected such as:

• legal and contractual retention periods
• the limitation period during which the concerned persons may assert their legal rights against our company
• Company’s commercial goals

The maximum retention period of your personal data does not exceed 10 years.

If you want to know more about the retention period of your personal data, do not hesitate to contact us at: [email protected].

Protection of your personal data

We use different technical and organizational methods to protect your personal data from unauthorized access.

To which countries is your personal data transferred to?

Personal data may be shared internally for company purposes and with different third party providers in accordance with their contractual arrangements.

Selected data may be transferred to third party providers as part of an outsourcing contract.

All third party providers have confirmed to treat and process any data in accordance with GDPR as of 25th May 2018, date of entry into force of the GDPR.

To know more about the cookies that are used on our website, you can read our cookie policy.

Your rights

According to the GDPR, you benefit from a certain number of rights. Upon request, we will grant you access to any collected data. You have the right to request any modification of your data or you can request for it to be deleted permanently. You also have the right to withdraw your consent at any moment in time, and oppose any further processing of your data for a legitimate reason.

Please note that some of the rights outlined above may be restricted if we have a superior interest or a legal obligation to pursue data processing.

If you want to act upon your rights, please contact the data processing controller outlined at the top of this document (by email : [email protected]).

You also have the right to submit a formal complaint to the Commission nationale pour la protection des données having its registered office at 15, Boulevard du Jazz, L-4370 Belvaux.